Crackdown on overcharging NDIS participants

The recent initiative by the federal government to tackle price gouging against National Disability Insurance Scheme (NDIS) participants is a welcome development. Led by the Australian Competition and Consumer Commission, this crackdown aims to investigate and address cases where providers unfairly raise prices solely because someone is on the NDIS.

Under this initiative, NDIS participants, along with their caregivers, guardians, and nominees, will receive letters detailing their rights and how to combat overcharging by providers. Additionally, a dedicated task force will be established to assess complaints and investigate potential instances of overcharging.

The introduction of a new code of conduct for NDIS providers will require justification for any price increases of goods/services provided to participants. Breaches of this code could result in financial penalties, permanent bans, and even criminal sanctions if fraud is suspected.

For those experiencing or witnessing price gouging, there are accessible avenues for reporting, including contacting the NDIS price task force via email or phone. This ensures that individuals can easily voice their concerns and seek assistance when needed.

Overall, this initiative demonstrates a commitment to safeguarding the rights of NDIS participants and holding providers accountable for fair pricing practices.

Media Release Link:
Cracking down on overcharging of NDIS participants | Department of Social Services Ministers (dss.gov.au)